Retour

• You can return your product within 30 days of the product being received. Si 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• To complete your return, we require a receipt or proof of purchase. And you need contact our support team at service01@titaner.com to state the request before you make a return.
• There are certain situations where only partial refunds are granted: Any item not in its original condition is damaged or missing parts for reasons not due to our error; Any item that is returned more than 30 days after delivery.

 

Refund

Une fois votre retour reçu et inspecté, we will email you to notify you that we have received your returned item. Nous vous informerons également de l'approbation ou du rejet de votre remboursement.

Si vous êtes approuvé, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within any applicable return days as used by your bank.

 

• Remboursements tardifs ou manquants

If you haven’t received a refund, first recheck your bank account.

Contactez ensuite votre société de carte de crédit. It may take some time before your refund is officially posted.

Suivant, contact your bank. Il y a souvent un certain temps de traitement avant qu'un remboursement ne soit affiché.

If you’ve done all this and still have not received your refund, please get in touch with us at service01@titaner.com.

 

• Articles en solde

Only regular priced items can be refunded. Sale items cannot be refunded sometimes, we will give clear indication of that for sale items that is not refundable.

 

• Échanges

We replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email with eligible proof of photos at service01@titaner.com and our support team will follow your case for exchanges.

 

• Cadeaux

Si l'article a été marqué comme cadeau lors de l'achat et vous a été expédié directement, vous recevrez un crédit cadeau pour la valeur de votre retour. Une fois l'article retourné reçu, un chèque cadeau vous sera envoyé par la poste.

Si l'article n'a pas été marqué comme cadeau lors de l'achat, ou le donateur du cadeau s'est fait expédier la commande pour vous l'offrir plus tard, we will send a refund to the gift giver, and he will find out about your return.

 

• Return Shipping

If there is a quality issue with the product that necessitates a return, the return shipping cost will be covered by us. You can send the item back first, and then we will reimburse you for the shipping cost.

If shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Nous ne garantissons pas que nous recevrons votre article retourné.

 

Changes to Return & Refund Policy

You can review the most current version of the Return & Refund Policy at any time on this page.

At our sole discretion, we reserve the right to update, change or replace any part of this Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after posting any changes to this Return & Refund Policy constitutes acceptance of those changes.